Refund policy
Refund & Return Policy
We want you to be happy with your BearlySG order. Please read below for details on returns, damages, and refunds.
No Change of Mind Returns
We don't accept returns or exchanges for change of mind. Please check your colour, material and spool option carefully before ordering. If you're unsure what to choose, contact us at bearlysg@gmail.com before you buy.
⚠️ Filament Storage & Handling
Bambu Lab PLA (and most filaments) absorb moisture from the air. This is especially true in Singapore's humid climate. Moisture exposure can cause stringing, under-extrusion, weak layers, or brittle prints, and is not a manufacturing defect.
To keep your filament in top condition:
- Store in a dry box, vacuum-sealed bag, or airtight container with silica gel when not in use
- Aim for storage humidity below 40%
- If print quality drops, dry the filament at 55°C for 1 hour using a temperature-stable dryer
Caution: Overheating during drying can make filament brittle or cause spools to fuse. BearlySG is not responsible for damage resulting from improper storage, drying, or handling after delivery.
Damages & Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or incorrect, contact us immediately at bearlysg@gmail.com with photos so we can evaluate and make it right. This includes broken filament seals or damaged spools from shipping. We'll help resolve these, but claims must be reported promptly upon receipt.
Non-Returnable Items
Once a filament seal has been opened or the spool has been used, it cannot be returned for change of mind, due to moisture exposure and hygiene considerations. Genuine defects are still covered under Damages & Issues above. We're also unable to accept returns on sale items or gift cards.
Refunds
Once we've received and inspected your return, we'll notify you of the outcome.
Fair Use
We're happy to help with genuine issues, but we don't tolerate abuse of this policy or our team.