Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

During high-volume periods (e.g. promotions, restocks), processing may take slightly longer. We'll notify you by email if there's a significant delay.

Shipping Coverage

We currently ship within Singapore only. We do not offer international shipping at this time.

Courier Partners

We work with a mix of trusted courier partners in Singapore to ensure your order reaches you reliably. The courier used may vary depending on your location and order size.

Order Tracking

Once your order is dispatched, you'll receive a shipping confirmation email/SMS with a tracking number (where available) so you can follow your delivery.

Delivery Address

Please ensure your shipping address is accurate and complete at checkout. BearlySG is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

Undeliverable / Failed Deliveries

If a delivery attempt fails (e.g. recipient unavailable, incorrect address), our courier partner may attempt redelivery or hold the parcel for collection, depending on their service policy. Additional redelivery fees, if any, will be communicated to you.

Lost or Damaged Parcels

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at bearlysg@gmail.com within 3 days of the estimated delivery date so we can investigate with our courier partner and arrange a resolution.